At YakWoolWear.com, we strive to provide you with high-quality yak wool products that meet your expectations. However, we understand that there may be instances where you need to return a product. To ensure a smooth and hassle-free return process, we have established the following 30-day return policy:
1. Eligibility Criteria:
- Products must be in their original condition, unused, and with all tags attached.
- Returns must be initiated within 30 days from the date of purchase.
2. Initiate the Return:
- To initiate a return, please contact our customer support team at yakwoolwear@gmail.com within the 30-day period.
- Provide your order number, the name of the item you wish to return, and the reason for the return.
3. Return Authorization:
- Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number.
- Please clearly mark the RA number on the outside of the package.
4. Packaging:
- Ensure that the product is securely packed in its original packaging or an equivalent sturdy box to prevent damage during transit.
5. Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
- We recommend using a trackable shipping service for your return to monitor its status.
6. Inspection and Processing:
- Once we receive your return, our team will inspect the product to ensure it meets the eligibility criteria.
- Refunds or exchanges will be processed within 5 business days after the receipt of the returned item.
7. Refunds:
- Refunds will be issued to the original payment method used during the purchase.
- Please note that shipping costs are non-refundable.
8. Exchanges:
- If you wish to exchange a product, please specify the replacement item when contacting our customer support team.
- Exchanges are subject to product availability.
9. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund.
10. Contact Information:
- For any questions or concerns regarding the return process, please contact our customer support team at yakwoolwear@gmail.com.
Thank you for choosing YakWoolWear.com. We appreciate your trust in our products, and we are committed to ensuring your satisfaction.